Terms & Conditions

These Terms & Conditions govern the supply of commercial laundry, dry cleaning and linen hire services by G Laundry Pty Ltd (The trustee for G Laundry Trust) ("G Laundry", "we", "us") to any customer ("you", "the customer"). By placing an order or engaging our services, you agree to these terms.

1. Our Services

G Laundry provides commercial laundry, dry cleaning, hotel and accommodation linen, and event/reception/restaurant table linen hire, together with pickup and delivery, to businesses across Melbourne. Pricing is quote-based and depends on service type, item type/size and volume — contact us for a tailored quote.

2. Quotes & Ordering

Quotes provided via our website or otherwise are estimates based on the information supplied and may be adjusted once your requirements are confirmed. There is currently no fixed minimum order amount; turnaround times are confirmed at the time of quoting depending on service and order size.

3. Payment Terms

Payment terms depend on the customer relationship and order volume. Established long-term customers with larger volumes may be approved for payment terms of up to 30 days from invoice. New customers, and customers with smaller-volume orders, are required to make payment upon collection or delivery of their order.

Bank Transfer / EFT

Payment is accepted by direct bank transfer (EFT) using the details below. Please use your invoice number as the payment reference.

4. Lost or Damaged Items

Customers are responsible for all linen hired from G Laundry. If any hired linen is lost, missing, or damaged while in the customer's possession, the customer will be charged the full replacement cost of the item.

5. Unclaimed Items

Items not collected within a reasonable period following notice of completion may be treated as unclaimed in accordance with our unclaimed items policy (to be confirmed prior to launch).

6. Cancellations, Refunds & Late Pickup/Delivery

Our cancellation, refund, and late pickup/delivery policies are being finalised and will be published here prior to website launch. Please contact us directly for guidance on any current order.

7. Pickup & Delivery

We proudly service Melbourne CBD and the northern, western, eastern and south-eastern suburbs, with regional areas available by arrangement. Pickup and delivery days/times are arranged directly with each customer.

8. Liability

To the extent permitted by law, G Laundry's liability for any loss or damage arising from our services is limited to the replacement cost of the affected item(s) or the re-supply of the relevant service.

9. Contact

Questions about these terms can be directed to info@glaundry.com.au or 0406 656 600.